QuicKutz maintains a database of all Silhouette users and their download histories. In the event of a computer crash or computer replacement, after re-loading the software onto your new computer, you may log into your Silhouette user account with your email address and password by clicking on the "Purchase Online" button and logging into your account you had already created and purchased images on. Once logged in, you may go to the "my account" options to select "Recover All Download Designs".

If you have multiple computers you own (such as a desktop and a laptop) and are simply seeking to recover your most recently purchased images to a secondary computer, rather than using the "Recover All" option, you may visit your "My Download History" in your account options and select the "My Download History" link to access a list of your previous purchases. In this section, you may click on any previous order number and recover your order. Again, you may only perform individual order recoveries to a limited number of computers which you expressly own.

Using the recovery features will not, of course, recover any user-created designs you may have created. Only downloaded images purchased through the shopping section may be recovered. You may back-up your user-created designs by simply locating where you have saved your user-created files and saving them onto a disc or other storage device.

QuicKutz does regulate the number of unique computers you log into and will suspend or remove accounts of registered Silhouette users whose account activity may be suspicious or indicative of public file sharing.

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