Our company maintains a database of all Silhouette users and their download histories. In the event of a computer crash or computer replacement, after re-loading the software onto your new computer, you may log into your Silhouette user account with your email address and password by clicking on the "Purchase Online" button and visiting the "My Account" section. There is a recovery feature there that will allow you to recover your previous purchases without having to re-purchase anything. We do regulate the number of unique computers you log into and will suspend or remove accounts of registered Silhouette users whose account activity may be suspicious or indicative of public file sharing.

Using this recover feature will not, of course, recover any user-created designs, however. These you may back-up by simply locating where you have saved your user-created files and saving them onto a disc.