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Frequently Asked Questions

Cutting Issues

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How can I calibrate the Silhouette to ensure proper cutting alignment with "Print and Cut" jobs?

If during the print and cut operation you find your cut lines are not lining up as expected against your printed image, this may indicate that you nee...

How do I cut fuzzy vinyl with my Silhouette?

We would recommend the following settings to cut the fuzzy vinyl material:

How do I cut Bazzill (or other thick cardstock) with my Silhouette?

When cutting thicker cardstock, we first suggest making sure the cap you are using is the pink cap. Blade cover selection and blade placement are usua...

How do I cut vellum with my Silhouette?

We have found success with cutting vellum using the "Vellum Bristol" Media Type and adjusted using the following settings:

How do I cut vinyl with my Silhouette?

Vinyl can be cut with or without the cutting mat.

What can I do if my paper or other materials are not sticking well to the mat?

When using cutting mat, you will first want to ensure the mat's center liner has been removed to expose the sticky surface of your mat. If you have n...

What can I do to clear a job if I'm getting a message that "Craft ROBO is outputting a job"?

If there is a job locked up in the print que for the Silhouette, you may clear your print que of any pending jobs by doing the following:

Why am I getting the error message "Auto registration mark reading is failed"?

The use of registration marks is only for "print and cut" projects. Please keep in mind that you do not need the registration marks setting on when th...

Why am I seeing an "RMS Error" when trying to cut from my SD card?

The "RMS Error" indicates that the image you are attempting to cut on the SD card was saved while the registration mark setting was turned on. While t...

Why can I make a test cut, but nothing happens when I click on the "Cut" button?

If this problem is occurring with all designs (such as those from your library), you most likely have another device (such as a printer or scanner) th...

Why can't I cut all the way through my paper?

First, if you are using the original Silhouette, please ensure the blade position is correct. Please visit the online Silhouette tutorial for blade p...

Why do I get the error message "Cannot communicate with the Craft Robo"?

This error message either indicates that there is no communication between the Silhouette and your computer and has to do with the USB cord, or that y...

Why do I get the error message "Craft ROBO Controller Startup Failure"?

If you are encountering the error message "Craft ROBO Controller Startup failure" as you are attempting to access the Controller to cut your image, pl...

Why does my Silhouette stop before completing my image?

If the Silhouette temporarily stops during a cut job and the blue light is flashing, the cause of this problem is due to the large data stream being s...

Why is my paper being ejected prior to cutting?

You may still have the "Track Enhancing" option enabled. If you have not already done so, once your Controller window is up (where you can select the...

Why is the image I'm cutting not aligned properly when cut?

If your image is not lining up properly, there may be a few reasons this issue occurs.

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